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Installing OSTicket

If you ever had a project where it was necessary to have a support system for the project, so that you could record all user inquiries and provide help, then a having a ticketing system is a must. OSTicket is a widely-used open source support ticket system. In this guide we will show how to install OSTicket in your home directory and host it on CS servers.

Creating your own WIKI

These days its hard to find someone who have not used or know about Wikipedia, the vast storehouse of online knowledge.  Wikipedia is a website whose users can add, modify or delete its content via browser.  This means that thousands of people, both experts and amateurs contribute to creation of contents on wikipedia.

But if you have only heard wiki in context of wikipedia, then you are missing out. There are thousands of wikis on the internet, some of the specialized. For example there is a Star Wars wiki. In fact, there are so many wikis that there is a wiki that just contains the list of other wikis! The truth is that wikis have become a way of collaboration among users.  So if you ever wanted to collaborate on a certain topic with a group of friends or fellow students, you can easily create a wiki.


Sublime Text, Putty, and You

This tutorial will teach you how to set up Sublime Text with SSH tunneling into our CS login servers through Putty. Which will allow you to edit your files from the login servers in Sublime Text in Windows.

What you need:

  1. Sublime Text 3
  2. Putty

Configuring Sublime Text:

First we shall take care of updating Sublime Text 3 and installing the required Rmate packages.

1.  Open Sublime Text and hit “ctrl + `”. This will bring up a terminal menu in Sublime (See below). Copy and paste the Python code here into the terminal and hit enter.


2.  Hit “ctrl + shift + p” to bring up the package manager as seen below. Search for Install Package and select it.


3. Once in that menu search for “rsub” (As seen below) and hit enter. Once it is installed Sublime is ready.


Next we have the Putty configuration.

1. Open up Putty and enter “login.cs.wmich.edu” as seen below.


2. On the left side under “Connection” is the “SSH” tab, select it and select the “Tunnels” menu. The port we use is the default for rmate (52698) for Source Port and “Localhost:52698″ for Destination Port. Make sure that the “Remote” radio button is selected. Then click “add”. Once it is added it will appear in “Forwarded Ports:” like below. Finally click open and enter your bronco credentials to login to the server.


3. Below is an example of rmate and Sublime in action. By opening a file with “rmate <file>” while Sublime is open on Windows you will be able to edit and save it from within Sublime.



Congratulations, you are now able to edit your files on the login server from Sublime text editor. Note: In order to disconnect from the server you must close Sublime first.